Policies

Appointments, Cancellations, Lateness

  • Our stylists schedules are time sensitive. Services pre-booked cannot be opted out of at the time of your scheduled appointment.  If you choose not to receive a service you have pre-booked you will still be charged for all services scheduled.
  • We ask that you arrive 10 minutes prior to your scheduled appointment time. Please be aware of the time needed to receive your full service. We strongly recommend pre-booking your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
  • All cancellations must be made with 24 hour notice. Any appointments cancelled without 24 hour notice  or no shows  are subject to an $85 cancellation fee. Any appointments rescheduled will require a 50% non-refundable deposit. Please note:  For keratin appointments we request a minimum of 72 hours notice. Certain specialized services may require a non-refundable deposit to secure your appointment date and time which will go toward the cost of services performed.  
  • In an effort to make your visit, and the visit’s of other clients, as pleasant and timely as possible, we do ask that you arrive on time. In the event that you are late for your appointment, we may need to reschedule you. If time allows, we may be able to offer you an abbreviated service. This is at the discretion of the stylist. If receiving a color service, Hypercolor may be used to accelerate processing time for an additional $15 fee. We will do our best to accommodate you. If you arrive 15 minutes past your scheduled appointment time, the salon cannot guarantee services to you.     

Service Refunds, Returns

  • We will gladly make any adjustments to a service you have received within one week of your original visit. Please call us as soon as possible to make an appointment. No refunds, exchanges, or credit will be given on services.
  • All hair care products purchased at time of visit are returnable unopened and unused up to 7 days after purchase. After one week we will not accept any returned products.  

Gratuities, Forms of Payment

  • Gratuities are at the discretion of the client and are greatly appreciated. Gratuities are appreciated in cash, venmo or separate check and cannot be added to any credit/debit card transaction.  
  •  Prices are subject to change without notice based on hair length and texture. We gladly accept all Major Credit Cards, Cash, and Checks.  

Child Safety

At K'Bello Organic Hair, we strive to provide the most relaxing atmosphere while having your services done. In an effort to not compromise the experience of other guests, we ask that no child under the age of 12 accompany you for your appointment. For safety reasons, children are only permitted when having a service done. We hope you understand that we cannot insure their safety in a professional salon environment. 

YOUR UNDERSTANDING IN THIS MATTER IS GREATLY APPRECIATED!  

Keratin Treatments

When booking any Keratin Treatment, which requires a 3 hour appointment, a $75 non-refundable deposit is taken at time of booking. All major credit cards will be accepted over the phone. Due to the nature of this appointment, rescheduling will require an additional $75 deposit. Please note: that only ONE $75 deposit will go toward the cost of your service. All Keratin Treatments require the recommended shampoo and conditioner to insure the longevity of the treatment.  

Use of Salon Equipment, Personal Belongings

  • Client use of salon equipment is prohibited. If you choose to not have a blow dry service done, you may sit under one of our hood dryers. If you do opt out of a finishing service the day of your color, color results will not be guaranteed.  
  • We cannot be responsible for any loss or damage to any personal belongings, including clothing and jewelry. Please be mindful of your possessions during your time spent with us.